Refund Policy

If you’re not happy with a purchase, you can request a full refund within 14 days of the payment. You don’t need to give a reason, and we won’t ask you to justify it.

This covers both a TalkRaise Pro subscription payment and a one-time practice test pack, including when you’ve already used some of what you bought. Refunding a Pro payment also cancels the subscription, so you won’t be charged again.

Email support@talkraise.com from the address on your TalkRaise account, and say which payment you’d like refunded. That’s the whole process — there’s no form to fill in.

We aim to reply within 2 business days. Once a refund is approved, the money is returned to the original payment method. How quickly it appears depends on your bank, but it’s typically 5–10 business days.

Payments on TalkRaise are handled by our online reseller, Polar Software, Inc., which is the Merchant of Record for every order. Refunds are issued through Polar, so the credit appears on your statement from Polar rather than from TalkRaise. You can also contact Polar directly about a charge using the contact details on your Polar receipt; Polar’s Checkout Buyer Terms apply to the payment itself.

Past 14 days we don’t refund payments that have already been taken. What you can do instead is cancel, so you aren’t charged again: a Pro subscription can be cancelled online any time under Billing → Manage subscription, and you keep Pro access until the end of the period you’ve already paid for.

If something went genuinely wrong — you were charged twice, charged after cancelling, or the service was unavailable for a sustained period — write to us anyway. We’ll put it right regardless of the 14 days.

Nothing in this policy limits the rights you have under the consumer law that applies where you live. Where that law gives you a longer or stronger right to cancel and be refunded, that right applies.

Questions about a payment or a refund: support@talkraise.com.